Refund policy

If for any reason you are not satisfied with your web order, we gladly accept returns and exchanges on non-custom pieces within 14 days of delivery.

Returns and exchanges

Orders can be returned or exchanged within 14 days of delivery. Items must be in new, unworn condition, with the original order packaging, and the order receipt must be included in the return shipment.
Refunds are issued to the original payment method once the order has been received back at our office and confirmed to be in new condition.
All custom orders are final sale and ineligible for return or exchange. Custom orders are eligible for one complimentary sizing adjustment if needed; all resizing requests must be made within 14 days of delivery.
Quarter sizes are considered custom and may be exchanged for size only, within 14 days of receipt.
Items marked Final Sale, including pieces sold during a Sample Sale or Private Sale, are ineligible for return, exchange or resizing. Our warranty still applies.
Open invoices are valid for 30 days from invoice delivery.
Gift cards are redeemable in the currency in which they were purchased, online or in store, and are not transferable between our US stores and our London store.

How to start a return or exchange

Submit a request through our Customer Care page with your order number and we will send return instructions. Complimentary return shipping is available for pieces you would like to try at home. You can also email clientcare@spinellikilcollin.pro or chat with our team.

Repairs and resizing

We offer resizing and repair services for all Spinelli Kilcollin pieces. Contact us through the Customer Care page to arrange a service. Services outside the warranty period are subject to a service fee, which varies by piece and material.

Warranty

Every Spinelli Kilcollin piece comes with a one-year limited warranty from the day you receive it. The full terms are below and in our Terms of Service.

Quick Warranty Guide

All Spinelli Kilcollin jewelry comes with a 1-year limited warranty from the date you receive your piece.
If a repair is needed due to a manufacturing defect within that year, we will repair it free of charge.
After the first year, repairs and services are still available but will include a service fee.

What is included in your warranty:

One complimentary polish or replating (black or white rhodium) within the warranty period.

What is not covered:

Damage from misuse, accidents, or everyday wear (like dents, scratches, or breaks).
Issues caused by unauthorized repairs or alterations.
Tarnishing or discoloration caused by skin chemistry, skincare products, soaps, or environmental exposure.
Loss, theft, fire, flood, or other events beyond our control.
Routine maintenance or signs of normal aging.

Important:

Only Spinelli Kilcollin can make repairs under this warranty. Boutiques and retailers cannot extend or change this policy.
If your piece was purchased through a third-party retailer, the repair must be processed directly through them.

Full Warranty Policy

Spinelli Kilcollin offers a one-year (12 month) limited warranty against manufacturing defects from the date of purchase (known as the “Warranty Period”), subject to the following conditions.

If your piece of Spinelli Kilcollin jewelry is returned during the Warranty Period, any component found by our jewelers to be defective as a result of a manufacturing defect will be, at Spinelli Kilcollin’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Spinelli Kilcollin does not authorize any third party, such as boutiques or authorized retailers, to make any warranties beyond this Limited Warranty, or to otherwise assume any obligations or liability in connection with the sale of Spinelli Kilcollin’s products.

All gold and silver used in Spinelli Kilcollin products contain 18 karat and 92.5% purity respectively, as per industry standards, unless otherwise expressly stated. External factors like skin PH, skin care products, soaps, and other environmental circumstances causing tarnishing or discoloration is beyond Spinelli Kilcollin’s claim of responsibility. The Spinelli Kilcollin Warranty Period includes one complimentary polish or replating of black or white rhodium. For information on how to properly keep your Spinelli Kilcollin jewelry, please refer to our Customer Care page.

Your Spinelli Kilcollin 1 Year Limited Warranty does not cover:

Defects and damages resulting from misuse, negligence, abnormal or aggressive wear, or from accident, (dents, scratches, bends, breaks, etc.)
Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than Spinelli Kilcollin, or caused by the use of components and/or accessories other than those recommended by Spinelli Kilcollin
Loss due to fire, flood, theft or other circumstances beyond Spinelli Kilcollin’s control
Routine maintenance and cleaning, as well as the consequences of the normal wear process and product aging

Warranty FAQ

Do you offer a warranty on your jewelry?
Yes. Every Spinelli Kilcollin piece comes with a one-year limited warranty from the day you receive it. If a repair is needed because of a manufacturing issue, we will take care of it free of charge. Your warranty also includes one complimentary polish or rhodium re-plating (white or black) during that first year.

What does the warranty cover?
Your warranty covers any manufacturing defects, like structural issues or problems with how the piece was made. It also includes one free polish or re-plating within your first year.

What is not covered?
Normal wear and tear is not covered. That includes things like scratches, dents, or tarnishing that happen over time. We also cannot cover damage from accidents, misuse, or repairs made by anyone other than Spinelli Kilcollin. Discoloration from skin chemistry, soaps, lotions, or environmental exposure is not considered a defect. Loss, theft, or damage from fire or water are also not covered.

Who can repair my piece under warranty?
All warranty repairs must be done by Spinelli Kilcollin. If you bought your piece through another retailer, please reach out to them directly to start a repair.

Can I still get my piece repaired after the warranty ends?
Yes, absolutely. We offer repair, polishing, and re-plating services for a fee once your warranty period has passed. Our team can help you with pricing and next steps.

How do I start a repair or service request?
Submit a request through our Customer Care page, or email dear@spinellikilcollin.pro with your order number, photos of your piece, and a short note. We will get back to you with instructions on how to send your jewelry to us for evaluation.

Are there any legal limitations to this warranty?
This limited warranty is Spinelli Kilcollin’s exclusive manufacturer warranty and replaces any other express or implied warranties. Some jurisdictions do not allow certain limitations or exclusions, so these may not apply to you. For additional clarification, please contact clientcare@spinellikilcollin.pro.

Spinelli Kilcollin reserves the right to determine whether a returned item is eligible for repair or replacement under warranty. Each piece is individually assessed by our in-house jewelers to ensure the highest standards of quality and craftsmanship.